Oven Loving Terms and Conditions
1. Estimate
Any Estimate provided by Oven Loving prior to the provision of the Service is indicative only and subject to revision if the appliance(s) is not as described. The Estimate, or revised Estimate, will be an offer to carry out the Service(s) at the cost stated. The Customer’s agreement to proceed with the Service(s) constitutes acceptance of that offer and forms a binding legal contract incorporating these Terms of Business.
2. Booking Date
Shall be the date on which Oven Loving confirms the arrangements, including the cost, date, time and location for the Service(s) to be provided. This is confirmed via email/text message on booking of the appointment and a reminder sent to the Customer 24 hour prior to appointment time.
3. Cancellation/Amending Booking rights
The Customer shall have the right to cancel/amend this contract and this right may be exercised by delivering or sending by email, Facebook message, amend own appointment via online booking service or calling Oven Loving at any time prior to 48 hours of the Booking Date. This notice of cancellation/amendment will be deemed to have been served as soon as it is posted or, in the case of an email, from the day it has been sent or the next following working day if it is sent at a weekend or bank holiday.
If the booking is cancelled with less notice than 48 hours, the right to cancel will be lost and the full payment due must be made to Oven Loving.
Amendment with less than 48 hours are not possible via the online booking system, Customers are advised to call Oven loving to discuss and make amendments.
If the owner of the property is not there to allow entry to the access the oven on the day of the oven clean, then this is deemed a ‘no show’ and full payment with be invoiced to the customer.
4. Service(s)
The Service(s) will be provided at a location agreed with the customer. Oven Loving reserves the right to decide, in its sole discretion, upon the suitability of the location and will not be obliged to provide the Service(s) if either the location or the appliance is not safe or suitable. Oven Loving will not accept any liability for costs or inconvenience incurred by the Customer as a result.
If, for any reason, including but not limited to inclement weather, Oven Loving is unable to carry out the Service(s) at the time, date or location agreed, Oven Loving will not accept any liability for costs or inconvenience incurred by the Customer as a result. Oven Loving will make an offer to provide the Service(s) at the Cost agreed at an alternative time and date convenient to both parties.
Oven Loving undertakes to carry out the Service(s) at the cost agreed with the Customer, subject to paragraph 1The Customer’s authorisation and agreement will be obtained before any further work is carried out that would increase the price agreed. Further work that does not increase the Estimate may be carried out without the requirement for customer authorisation.
5. Payment
Unless other arrangements have been agreed before the Service(s) is carried out, payment is due in full upon completion. Payment may be made by cheque, cash, debit or credit card (where available and may be subject to a card processing fee) or any other method agreed with Oven Loving.